All orders to be delivered to the address provided to us, via valid communication sources including delivery information provided at checkout, email, and SMS/Whatsapp messaging platform. We will need accurate information of the recipient in order to ensure successful delivery. We take no responsibility for the delivery of products to the wrong address, or if the address provided is not traceable.
Despite our best efforts to deliver on time, uncontrollable factors such as traffic and weather conditions may prevent us from delivering your order on time. If, for any reason, you are not present to receive the product at the delivery address, our team will contact the individual who placed the original order and notify them that the items have been returned to our production facility to await further updates.
Minimum orders are applicable and therefore delivery charges will apply based on the total and delivery area. The minimum order is AED 200.
SAME DAY DELIVERY
We can offer same-day delivery of our signature cakes between 10:00 AM and 8:00 PM, with a minimum of 4 hours lead time from the time of placing your order.
CUSTOM CAKE ORDERS
Custom designed cakes will require a minimum of 3-5 working days depending on the complexity of the design. In the event a custom cake is cancelled, we require 48 hours’ notice upon which store credit will be issued and can be utilized within a 3-month period. Cancellations or changes under 48 hours will not be accommodated.